Reference

Open Your Privacy Policy First

Aviator, Andar Bahar and Garuda Gems sit behind one account at betviva, and this Privacy Policy explains what we collect before you reach those rooms.

Account data explainedDANA record contextCookie choicesSupport contact paths

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Explore What We Collect

betviva Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy starts at the account form, not after your first round. We collect the details you submit, such as name, phone number, email address, date of birth where requested, login credentials and payment references needed to run your wallet. If you open your account from

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Semarang, we may record device type, IP range, browser language and session timing so we can secure access and respond to support requests. Payment records from DANA, OVO, GoPay and QRIS are kept as transaction references, not as open access to your wallet apps. Eligibility, access
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and data handling may vary and depends on local law. We use this data to operate your account, process requests, detect misuse, keep records required for disputes and answer privacy questions through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Check Your Contact Choices

Fast privacy help matters when your account, device or wallet record needs attention.

DATA HANDLING

Browse Our Privacy Controls

We write this Privacy Policy around the way your account actually works. Login checks, cookie settings, payment references and support records each have different handling needs, so we separate them instead of…

Account details

When you join, we collect the details needed to create and secure your account. Phone and email checks help us confirm that privacy requests come from you, not from a person who only knows your username.

Device sessions

Go to Account > Security > Active sessions to see recent device activity where this setting is available. We use session data to spot unusual logins and to answer privacy questions about access history.

Cookie use

Cookies help keep you signed in, remember language choices and measure how pages load on mobile browsers. You can clear cookies in your browser settings, but doing so may require a fresh login check.

Payment references

DANA, OVO, GoPay and QRIS entries are stored as wallet transaction references, time stamps and status records. We use them to trace deposits, withdrawals and disputes without storing your app PIN.

Retention period

We keep account, support and transaction records only as long as needed for service, dispute handling, security checks and legal duties. When data is no longer needed, we remove it or detach it from your identity.

Change requests

If your email, phone number or identity detail is wrong, contact us before opening a second account. We verify the request, record the change reason and tell you if more proof is needed.

Find Your Privacy Answers

These questions cover the privacy requests we see most often from Indonesia account holders. Each answer focuses on what data is involved, which account step matters and how you can reach us. For anything tied to eligibility or access, the final handling depends on local law.

We collect the details you enter during account creation, such as name, phone, email, login credentials and verification data where requested. We also record device and session details needed to secure access and respond to privacy requests.

Yes. We record transaction references, status, time stamps and account wallet links for DANA, OVO, GoPay and QRIS activity. We do not ask for your wallet PIN, and you should never send it to support.

Contact us through live chat or the account support form and ask for account data access. We will verify your registered email or phone number before sharing details, because privacy requests must be matched to the account owner.

Yes, you can ask us to correct account contact details through support. We may request a login check, recent payment reference or other account proof before changing data used for security messages.

We use cookies for login status, language choices, page performance and basic security signals. If you clear browser cookies, the site may ask you to log in again before you access account pages.

We keep data for as long as needed to operate your account, answer disputes, meet record duties and protect against misuse. When those reasons no longer apply, we remove data or separate it from your identity.

Start with live chat during 10:00 to 23:00 WIB or send an email from the address linked to your account. We will verify you first, then explain what can be changed, restricted or removed.

Open Your Privacy Policy First

Check Your Contact Choices

Browse Our Privacy Controls

Account details

Device sessions

Cookie use

Payment references

Retention period

Change requests

Find Your Privacy Answers

01 What personal data does betviva collect when I open an account?

02 Does this Privacy Policy cover DANA, OVO, GoPay and QRIS transactions?

03 How can I ask to see the data linked to my account?

04 Can I correct my phone number or email address?

05 What cookies do you use when I browse the lobby?

06 How long do you keep my account and transaction data?

07 Who should I contact about deleting or restricting my data?

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